DELIVERY

NMG Shops — Delivery, Payment & Refund Policy

At NMG Shops, we aim to provide our customers with a smooth and reliable shopping experience. This page explains how our delivery and payment process works. By placing an order, you agree to follow the terms outlined below.

🚚 Delivery Policy

📌 Delivery Areas: We deliver products across Tanzania. For customers outside Tanzania, please contact us for special arrangements.

📌 Delivery Time: Orders are usually processed within 24–48 hours after confirmation. Delivery time depends on your location, but we strive to ensure you receive your order as quickly as possible.

📌 Delivery Charges: Shipping costs may vary depending on location and product size/weight. The exact delivery fee will be communicated at the time of purchase.

📌 Tracking Orders: Once your order is confirmed, our support team will provide details on how to track the status of your delivery.

📌 Delays: While we always work to deliver on time, delays may occur due to factors beyond our control (e.g., weather, courier issues, or public holidays).

💳 Payment Policy

👉 Accepted Methods:

  • 📌 Mobile Money (M-Pesa, Tigo Pesa, Airtel Money, Halopesa)
  • 📌 Bank Transfer
  • 📌 Cash on Delivery (available in selected areas)

📌 Secure Payments: All transactions are handled with confidentiality and security to protect your personal and financial information.

📌 Payment Confirmation: Customers will receive a receipt or confirmation message once payment has been successfully completed.

📌 Currency: All payments are processed in Tanzanian Shillings (TZS) unless otherwise agreed.

⚖️ Important Notes

  • 📌 Orders will only be shipped after payment is confirmed, unless you are eligible for Cash on Delivery.
  • 📌 Please double-check your delivery address and contact details to avoid delays or failed deliveries.
  • 📌 If payment is not completed within the agreed timeframe, your order may be canceled.

📞 Need Assistance?

For any questions about delivery or payments, kindly reach out to us:

✅ NMG Shops – Fast delivery, secure payments, and customer satisfaction guaranteed

🔁 Refund and Return Policy

At NMG Shops, customer satisfaction is our priority. We want you to feel confident when shopping with us. This Refund and Return Policy explains the conditions under which you may request a return, exchange, or refund.

🔄 Returns

You may request a return within 7 days of receiving your order if:

  • 📌 The product you received is defective, damaged, or not as described.
  • 📌 The wrong product was delivered.

Returned items must be unused, in their original packaging, and in the same condition as received.

Certain items (e.g., personal care products, perishable goods, or customized items) may not be eligible for return due to hygiene and safety reasons.

💵 Refunds

  • 📌 Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • 📌 Approved refunds will be processed within 7–14 business days through the original payment method (Mobile Money, Bank Transfer, etc.).
  • 📌 Delivery fees and service charges are non-refundable unless the return is due to our error.
© 2025 NMG Shops — All rights reserved.

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